Refusal of shipments
Once the order has been shipped, customer must take delivery of the shipment from the shipping carrier. Any return must be authorized by receiving RMA number and shipment must be returned with RMA number on the box. If the shipment is refused by customer at the time of delivery, will result in double shipping charge, (one for shipping charge from our warehouse to customer shipping address and second for the shipment to come back to us). In addition to double shipping charges there may be a handling charge as well as restocking fee of 15% may apply
Please review our Privacy Notice located here, which also governs your visit to F3DiamondProducts.com, to understand our practices.
When you visit F3DiamondProducts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of F3DiamondProducts.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of F3DiamondProducts.com and protected by international copyright laws. All software used on this site is the property of F3DiamondProducts.com or its software suppliers and protected by international copyright laws.
Risk of Loss
All items purchased from F3DiamondProducts.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
f3diamondproducts.com and its affiliates attempt to be as accurate as possible. However, F3DiamondProducts.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by F3DiamondProducts.com itself is not as described, your sole remedy is to return it in unused condition.
All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact F3 Diamond Products by using our number: (512) 517-9311 or send us an email at info@F3DiamondProducts.com . A F3 Diamond Products Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.
You have three (3) days from receipt of product to notify us of any discrepancies.
Return of Faulty / defective Goods
Goods that are faulty can be returned or exchanged with F3 Diamond Products, within 14 days. F3 Diamond Products will pay for the cost of returning the goods back to F3 Diamond Products. All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers’ warranty please email us with the part number at info@F3DiamondProducts.com.
Return of Non-Faulty Goods
Goods that are not faulty can be returned within 14 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a “no return basis” items cannot be returned, unless faulty. Special order items and custom made items can not be returned or exchanged. The following provisions apply in respect of the return of non-faulty Products. No Fault Product “No Fault Product” is a Product returned by the Customer where the return is not due to the fault of F3 Diamond Products or any fault with the Product. No fault products returns will attract a 15% restocking fee. Returning of products from orders which were on specials or become eligible on specials (example if F3 Diamond Products is offering promotional free shipping for orders above $100 and you made a purchase of $100 and availed free shipping) then decided to return part or full order due to any reason, F3 Diamond Products will charge you shipping charges before refunding the value of returned items, which were originally shipped free due to promotion. The promotion will cease as the products are being returned.
Products found to be defective out-of-the-box or “dead on arrival” may be returned for replacement within three (3) days of the invoice.
For all returns to F3 Diamond Products, you must first obtain an RMA (Return Merchandize Authorization) Number prior to shipping the product to F3 Diamond Products. To obtain an RMA Number, please contact the F3 Diamond Products Center at (512) 517-9311 or send an email at info@F3DiamondProducts.com. Once approved, an RMA Number will be issued to you within 24 business hours. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for an RMA Number.
You will be notified via e-mail of your refund once we’ve received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. It is imperative to note that F3 Diamond Products will only refund the actual cost of the product and not the related Shipping & Handling charges except in the case of a defective / faulty product.
If you have any questions about the RMA Policy, please give us a call at (512) 517-9311 or use the Contact Us section on the website or Chat box in the homepage. We welcome your questions and suggestions about the RMA policy.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Pricing policy, posted on this site. These policies also govern your visit to F3DiamondProducts.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforce-ability of any remaining condition.